I bet, if they were to analyze the car’s logs, they’ll also find that nasty behavior in the software, where it disables all the autodrive stuff before impact, including ceasing to brake, so it can’t be “blamed” for causing a wreck. (Whether or not they were using it at the time.)
“I have a problem, you need to add a feature flag to my account that wasn’t properly provisoned.”
“OK, let’s check, are you on wifi? Have cellular signal?”
“Yes, irrelevant, I need this feature code added to the account. You’ll be off this call in 30 seconds and your KPMs will look amazing.”
“OK, first, let’s try resetting your network settings.”
“You realize doing that erases all saved wifi networks, VPNs, Bluetooth pairings, and a bunch of other stuff that will take me hours to fix, and has nothing to do with my problem?”
“OK, continuing on… let me send a network refresh.”
“Just look up the feature code to provision this.”
“OK, we wil, generate a new eSIM.”
Most tech support calls here. Just give me admin access and I’ll fix it myself. (I try to never be rude, I know they gotta follow a script but I’m hand-feeding the answer here!)
It’d be a pity if someone were to SSH into the car’s admin interface and screw up the battery controller’s thermal management software. They’re all always online.
Isn’t it just hilarious how somehow, being rich just gets one a free pass to also “be smart”?