Most people just want a thing to work though. One member of my family has issues with her iPhone at the moment where the signal is just all over the place. Sometimes not able to receive calls, sometimes not able to make them, sometimes inaudible when the call is made. She’s googled and gone to apple tech support who have given her a list of basic troubleshooting tasks to do, stuff like checking settings. She said to me “I don’t want to go hunting for these things I just want to hand it to someone and they can make it work!”

Linux and computer enthusiasts are happy to assemble things as we need them because the problem solving stuff is satisfying to us, for other people it’s just a slog.

Genuine question, what good things? Part of the problem of only getting news from podcasts and social media is that I very loudly get all the bad things and maybe the good things are being drowned out.