Holy crap, people have been reposting takes on this interview for like three days and you can track the degradation of the actual content via the game of telephone in the headlines.
It’s kinda depressing.
FWIW, having read the original interview everybody is reheating, the 18000 waters was a random example the Taco Bell exec WSJ interviewed used to explain that part of the issue is that people feel less guilty about messing with automated orders than when they’re talking to a human. They are also not backing out from automated orders, which is why the headline is using “rethink”.
The core of the issue is correct, though, the guy does spend a significant amount of time giving corpolese synonims of “it’s a mess”. “We’ve certainly learned a lot” has to be my favourite.
Thanks for posting this take. The topic of AI taking jobs seems to garner a lot of emotional response but not much of a technology discussion.
There were people who were negative about using websites to place orders in the 90s in part because e-commerce killed order processing jobs and the need for phone reps at mail order catalogs.
In this case AI is being used as just another e-commerce UX, so it’s really just a continuation of what’s happening already.
People used to do things like put 18,000, or -1 and all kinds of other garbage in the fields on website order forms as well. That’s just a programmers job to fix with reasonable input validation.
It wouldn’t surprise me if drive-thru like Taco Bell started doing license plate recognition and reputation checking. So if you order and dash more than a couple times they might not take your order from outside in that car anymore.
On the upside they might be able to greet you by name and recall your last order:
Hello Mr Smith… Nice to see you today, would you like 10 cheesy gordita crunch tacos and 1 large diet Pepsi again?
Holy crap, people have been reposting takes on this interview for like three days and you can track the degradation of the actual content via the game of telephone in the headlines.
It’s kinda depressing.
FWIW, having read the original interview everybody is reheating, the 18000 waters was a random example the Taco Bell exec WSJ interviewed used to explain that part of the issue is that people feel less guilty about messing with automated orders than when they’re talking to a human. They are also not backing out from automated orders, which is why the headline is using “rethink”.
The core of the issue is correct, though, the guy does spend a significant amount of time giving corpolese synonims of “it’s a mess”. “We’ve certainly learned a lot” has to be my favourite.
Thanks for posting this take. The topic of AI taking jobs seems to garner a lot of emotional response but not much of a technology discussion.
There were people who were negative about using websites to place orders in the 90s in part because e-commerce killed order processing jobs and the need for phone reps at mail order catalogs.
In this case AI is being used as just another e-commerce UX, so it’s really just a continuation of what’s happening already.
People used to do things like put 18,000, or -1 and all kinds of other garbage in the fields on website order forms as well. That’s just a programmers job to fix with reasonable input validation.
It wouldn’t surprise me if drive-thru like Taco Bell started doing license plate recognition and reputation checking. So if you order and dash more than a couple times they might not take your order from outside in that car anymore.
On the upside they might be able to greet you by name and recall your last order:
Hello Mr Smith… Nice to see you today, would you like 10 cheesy gordita crunch tacos and 1 large diet Pepsi again?
Hmm, yes look at the gizmodo article
https://gizmodo.com/taco-bell-says-no-mas-to-ai-drive-thru-experiment-2000649786
Like, this isn’t journalism … it’s ??? “cope-baiting” ? Is that a thing ?